As you may have heard, Hurricane Irma is currently on track to affect the Central Florida area for much of the day on Sunday, September 10th, 2017 and Monday, September 11th, 2017.  As the Hurricane gets closer we will see more rain and winds. As with all storms, has been working diligently to prepare ourselves for the heavy rains and wind that such a storm brings with it. Our offices and datacenters will be fully staffed and available during the storm to handle any potential issues that arise, and have tested and verified all of our emergency infrastructure to ensure all services remain up and available to our cleints. We have also made the requisite staffing changes to ensure that our support remains uninterrupted and available for all clients. Depending on the severity of the storm, we may disable our phone systems as to focus our support staff on tickets, but if we do so, such a change would be posted on all of our social media accounts, and a recording stating the reason placed on the phone system itself. In addition, while we will have staff available during the storm, priority will be placed on existing service requests and procedures, and any new orders/modifications may be delayed until after the storm has passed. 

We thank you for your patience and understanding during this weather event and hope that you have a great remainder of your week.

Thursday, September 7, 2017

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